passenger service agent job description for resume

If you’re ready to soar into a new position, it’s important to spruce up your current resume so you can stand out.

Local Training AdministratorCreated a New Hire binder that assisted PSA’s and senior agents in guiding New Hire’s through their 6 month training process.

Aside from articles, it features white papers, lists of airport equipment suppliers, and other useful content.

Some of the core tasks mentioned on the Passenger Service Agent Resume include – reserving flight tickets, issuing boarding passes to passengers, accepting luggage, putting tags, assisting with airport check-ins, identifying documents and confirming flight details, processing passenger luggage, checking overweight of luggage, facilitating passengers through the boarding process and providing needed information to the passenger. Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.

Assisting passenger requiring wheelchair assistance in the airport area/any disabilities.

Dealing with customers face-to-face and ensuring that passengers reach their destination with satisfaction. Communicate with crew members and pilots.

Processed reservations, coordinated stand-by passengers and monitored cabin availability. Departure Checking Agent issue boarding passes and tag luggage's to there final destination. Airline Customer Service Agent Resume Examples.

They assess documents quickly, respond to inquiries and complaints, and remain calm under pressure. Applies tariff rates, collects fares, and accounts for documents and monies. Able to do new reservations (saber system) or modify an existing one; ticketing as well. Announced flight status updates and information about gate changes Created and booked 3 reservations per month..Coordinated with airport vendors regarding fueling and catering logistics.

Monitored compliance with size limitation guidelines for the carry-on baggage program. Complete activities, associated paperwork and/or computer entries related to boarding/ticketing/deplaning passengers. Looking for cover letter ideas? Consistently works with lead Local Training Administrator to sen emails and keep agents up to date with various policy changes and regulations. Assisted Business and First Class passengers as a Lounge concierge.

Airport Customer Service Agent Resume.

Provide information on flight arrivals and departures. (unless waived by Passenger. At airports, they may be responsible for handling check-ins and assisting with boarding, which they do by keeping customers updated regarding when and where to board their transport. Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.

Coordinated with internal resources to ensure passenger information was processed and flights were dispatched timely. Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc.

At ticket counter, managed phone calls, booked reservations and processed credit card payments. Skills : Excellent Customer Services And Sales Skills., Proficient In Customer Service, Software, Microsoft Word, Excel, Outlook, Email And Internet, Excellent Communication And Follow Up Skills., Strong Ability To Interact Effectively With Customer. Flight Manifest Unit/Administration Promoted to the Flight Manifest Unit which we filed all the necessary paperwork and reviewed work completed by my colleagues to confirm accuracy before closing the flight.

Focused on managing a team and meeting goals, as well as streamlining operations to promote organizational efficiency. Prepare and check Pre-flight and post flight documents. Placed at TAP Portugal and Cathay Pacific Responsible for taking care of surroundings with proper protection.

An airport passenger service agent has to think on their feet at all times, so it’s important to use your resume as a chance to note that you’re observant, detail-oriented, and a quick thinker. Able to comply with all security requirements. Relayed updates and information to passengers in a friendly and timely manner. Objective : Self employed for the past 25 years.

It is mandatory to have a high school diploma or GED, while it is not necessary to have a graduation, it will be advantageous if the candidate possesses a diploma or certificate related to passenger service. Check-In Checked-In and advised passengers on delayed and/or canceled flights that occurred during operations.

Understand contract requirements and customer expectations. Core Qualifications Strong organizational skills Flexible with working hours.

Ensured cabin seating aligned with passenger counts. Create the perfect job-worthy cover letter effortlessly in just a few clicks! passenger service agent (psa) Support passengers on arriving international flights. Taken Dangerous goods course and FAA courses. Skills : State Tested Nurse Assistant, Cpr First Aid Certified.
Developed highly empathetic client relationships. View All Agent Resumes Customer focused and good attention to detail. Crafting a Airline Gate Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

Accepted check-in and carry-on baggage to ensure compliance with company regulations, Re-accommodate passengers for missed connections, cancelations or delays, Complete requisite documentation to clear aircraft upon arrival and departure, Organize various post flight documentations, Provide escort to lounge for our VIP passengers as well those who require special assistance to and from the gate, Assist passengers from arriving and connecting flights, Board passengers in an orderly and efficient manner, Comply with all safety and security regulations of SFO, Great customer service. Processing tickets sales, refunds and exchanges for traveling passengers, Communicating with other airlines to provide customers needs, Working alongside and performing the duties of baggage handling, security check and sometimes cleaning aircraft. Familiar with various check-in systems with All Nippon Airlines, South African Airlines and Scandinavian Airlines.

Skills : Customer Care Efficient Productive Sales, Pricing, Selling Strategic Planning Trustworthy Leadership Communication Team Worker Fast Learner Punctual Positive Language.

Brings in years of experience in resource management software. Seeks new challenges and opportunities for professional growth and advancement. Are you ready to get started?

Servicing customers by performing meet and greets, check-in, ticketing, baggage service, making boarding, deplaning using Japanese and English.

Headline : Seeking an entry-level Business Analyst position that will allow me to utilize my skills, and knowledge that will be valuable in promoting an innovative company's growth.

Ensure correct boarding passes are provided to each passenger for the assigned charter flight. Announced flight status updates and information about gate changes over PA system.

Checked-in passengers at the ticket counter and handed out boarding passes for outgoing flights and placed baggage tags on their bags for appropriate destination, Accepted payments thru credit card and cash for the baggage payment and excess weight, Re-booked and sold ticket for the passengers, Coordinated activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight, Answered customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise, Organized the safe arrival and departure of the passengers on and off the aircraft, Managed gate functions and flight closure, Communicated with flight crew on ground and via ground to air radio, Handled delayed baggage and prepared documents to deliver the passenger’s baggage, Check passenger baggage and place bag tags on them at the ticket counter for appropriate destination, Ensure proper boarding and complete document / passport at check-in of all departing passengers while making sure that all visa and country-specific regulations are met, Manage customer complaints regarding ticketing and baggage handling when problems arise, Make announcements regarding flight activity at gate or over airport's general PA system, Answer customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise, Meet and greet passengers and guide them to the appropriate level within Senator lounge, Responsible for the passenger lounge which includes setup, catering, and concierge services.

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